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What payment methods do you accept?
We accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options as indicated at checkout. All transactions are processed securely to ensure your payment information is protected.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to track your shipment. You can use this tracking number to monitor the status of your delivery on the carrier’s website.
What is your return policy?
If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund, provided the item is unused and in its original packaging. Please refer to our Return Policy for detailed instructions on how to initiate a return.
How do I make a return?
To return an item, please contact our customer service team at [@realk.shop] to request a return authorisation. Once approved, you will receive instructions on how to send the item back to us. Please ensure the item is securely packaged and include the original receipt.
How long does it take to process a refund?
Refunds are processed within 7-10 business days of receiving the returned item. The time it takes for the funds to be credited to your account may vary depending on your payment method and bank processing times.
Do you offer international shipping?
Currently, we do not offer international shipping. However, if we expand our shipping options in the future, we will be sure to update our customers accordingly. Please check back later for any updates on this matter.
How can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at [@realk.shop]. Orders can only be modified or canceled if they have not yet been processed or shipped. Once an order is in transit, it cannot be altered.
What should I do if I received a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately at [@realk.shop]. Provide your order number and details about the issue, and we will assist you in resolving the problem, which may include a replacement or refund.
How do I contact customer service?
For any questions or concerns, you can reach our customer service team via email at [@realk.shop]. We strive to respond to all inquiries within 24-48 hours during business days.
Do you have a loyalty or rewards program?
Yes, we have a loyalty program where you can earn points for every purchase and other activities. Points can be redeemed for discounts on future purchases. For more details, please visit our Loyalty page.
How do I update my account information?
To update your account information, log in to your account on our website and navigate to the “Account Settings” section. Here, you can update your personal details, address, and payment methods.
Where can I find your Terms and Conditions and Privacy Policy?
Our Terms and Conditions and Privacy Policy can be found at the bottom of our website under the relevant sections. We recommend reviewing these documents to understand our policies and practices.